Question 1

Should I be worried about black dust in my candle jar?

Accepted Answer

This black powder is called soot and is usually caused by a wick being too long. Trim your wick to about 5mm before each new use. The soot can be easily wiped away with a damp cloth.

Question 2

My wax is smoking, why?"

Accepted Answer

Clear smoke is no cause for concern, it's just the scent being thrown. The weaker the scent gets, the less clear smoke will appear. If you are worried, we welcome you to send a photo to hello@thenaturalwaxclub.co.uk and we will have a look and get back to you.

Question 3

My wick is curled up, what should I do?"

Accepted Answer

Not to worry, this happens if your wick is a little too long. As mentioned on our candle product pages, trim your wick to 5mm before each and every use to avoid curling.

Question 4

My candle isn't burning evenly, how can I fix it?"

Accepted Answer

This is called tunnelling. In order to avoid it, we recommend you burn the candle, on each use (but especially on first use) for long enough to allow the whole top layer of wax to melt evenly (usually 3 hours).
 
To fix a candle that has tunnelling, place the candle in a hurricane style vase and light. The vase will ensure the heat encases the candle fully to help heat the excess wax. Leave the candle to burn a full top layer of wax, to reset the candle and prevent further tunnelling.

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