This black powder is called soot and is usually caused by a wick being too long. Trim your wick to about 5mm before each new use. The soot can be easily wiped away with a damp cloth.

Clear smoke is no cause for concern, it's just the scent being thrown. The weaker the scent gets, the less clear smoke will appear. If you are worried, we welcome you to send a photo to hello@thenaturalwaxclub.co.uk and we will have a look and get back to you.

Not to worry, this happens if your wick is a little too long. As mentioned on our candle product pages, trim your wick to 5mm before each and every use to avoid curling.

This is called tunnelling. In order to avoid it, we recommend you burn the candle, on each use (but especially on first use) for long enough to allow the whole top layer of wax to melt evenly (usually 3 hours). To fix a candle that has tunnelling, place the candle in a hurricane style vase and light. The vase will ensure the heat encases the candle fully to help heat the excess wax. Leave the candle to burn a full top layer of wax, to reset the candle and prevent further tunnelling.

Yes! Try our Scent Samples before comitting to a scent. Each pack provides two mini hearts of each scent we offer (listed below) so you can try each scent for yourself, using a wax burner. Baby Powder Amber & Patchouli Basil, Lime and Mandarin Tangerine and Cinnamon Winter Pine Coconut Milk & Lavender Spiced Orange Spring Awakening

Although our scents are non-toxic to pets, we do recommend keeping all of our products out of reach of any animal. In terms of pregnancy, we don't use any essential oils, but we would always recommend consulting with your GP before using our products. Always keep products out of reach of children. Please read the safety and ingredient information on our product pages prior to purchase. Should you require further ingredient information, please do contact us at hello@thenaturalwaxclub.co.uk.

We'd be very sad if you were not entirely happy with your order and would encourrage you to contact us via hello@thenaturalwaxclub.co.uk to explore how we can help. We accept returns as long as items are unused. If you have any concerns about your order, please get in touch. We will only credit the return postage if the item/s received were damaged and/or faulty and ask you to please include photos when contacting us. Please see our returns and refunds policy on our Terms and Conditions page.

Once an order has been processed, we are unable to amend it. This includes grouping orders, adding discount codes and removing or adding items to your order. If you wish to cancel your order so that you can place a new one please email hello@thenaturalwaxclub.co.uk.

If you are local to Melksham, we accept cash upon collection of your order. Otherwise, we accept online payment via Paypal or Wix' payment facility - both of which are 100% safe and secure. If you would prefer to spread your payment over four months, interest free, we also offer Clearpay at checkout.

Yes! We offer discount codes and promotions to our social media followers and subscribers to our newsletter. Follow our Facebook Page @naturalwaxclub and connect with us on Instagram @naturalwaxclub for social media promotions. Join The Little Wax Club's mailing list for a head's up about upcoming sales, new products and for exclusive promo codes.

All our products are hand made to order. As such, there is a 1-2 working day fulfilment period prior to dispatch. During busier times, this increases to 4-5 working days. We use Hermes for delivery. Once your order has been dispatched, it will take 3-4 working days to arrive if you choose 'Standard Delivery and 1-2 working days for 'Express Delivery'.

This is your best friend! We've teamed up with Smile to offer you rewards when you shop with us. You will receive 10 Smile Points for every £1 (GBP) spent with us. 100 points can be redeemed for 1 GBP discount on future orders. 100 additional Smile Points can be earned for liking us on Facebook and an additional 100 for following us on Instagram.

On 23 December 2020, we pledged to plant a tree for each order over £10 we receive. We can purchase trees in 5’s, 10’s and so on. Once we reach 5 orders over £10, we go ahead and purchase 5 trees to be planted in one of the 10 counties listed below that struggle with deforestation: - Haiti - Peru - Brasil - Guinea - Burundi - Ethiopia - Kenya - Madagascar - Nepal - Indonesia Take a look at @treeapp_uk on Instagram or visit https://www.thetreeapp.org/ for more information as to how you can help.

Wax melts are individual wax shapes that sit in an oil burner (a holder with space for a tea light underneath to melt whatever is in the bowl on top). These wax melts don't come into direct contact with the flame and it is because of this that a greater scent throw is achieved.

Each star melt or rectangle from our snap bars will burn for 3-4 hours before the scent throw begins to lessen. Tea lights vary in terms of their burn time so ensure you use a 4 hour tea light wherever possible. Everyone's sense of smell is different so as soon as you feel the scent throw is less than you'd like, it's time for a new star/rectangle snap.

No! Your wax melt might be bubbling because there is water in the wax if the burner has recently been washed; or the wax could be too hot due to being melted for too long, or the tealight might be too close to the bowl. Ensure your burner is dry before using a new wax melt, that your burner is a wax burner, not an oil burner (unless it’s stated the item is safe for use with both wax and oil) and that there is a sufficient gap between the tealight and the bowl. We also recommend using a 4-hour tealight as a maximum. Bubbling can cause the scent to diminish faster and therefore not last as long.

The cleanest method (we think) is to turn on or light a tealight under your burner and leave it to burn for around 30 seconds. Next, whilst stabilising the burner, you should be able to slide the old wax out with the other.

Absolutely! Once cold (and unplugged if an electric burner), use warm water with a little washing up liquid and a cloth to remove any residue. Never submerge an electrical device in water. Alternatively, you can heat the wax slightly in the burner (using the usual tea light) and tap the hard wax until it loosens. You can then use a clean cotton pad to remove any residue.

Please read the user manual for your oil burner before using it for a wax melt and check it is suitable for wax. Not all oil burners are suitable for wax melts because there needs to be a minimum gap between the flame and the bowl and this tends to be closer for oil burners.